What is Powerhouse Apparel?
Powerhouse Apparel supplies high-quality custom team merchandise and apparel, including sports jerseys, apparel, and accessories, through a personalized team locker room shopping experience.
What kinds of products do you offer?
We offer custom jerseys (hockey, soccer, baseball, basketball, football, and more), hoodies, t-shirts, jackets, hats, bags, and other team-branded gear.
How do custom team locker rooms work?
Once you contact us to set up a team locker room, we create a online store with your chosen products and customization options for players, parents, and fans.
How do I place an order?
Orders can be placed by visiting your team’s locker room portal, selecting products, choosing sizes/customization, and completing checkout online.
Is there a minimum order requirement for custom apparel?
No minimums on any order apply unless otherwise stated.
Do you offer free shipping?
Yes — Powerhouse Apparel offers free Canada-wide shipping on orders over a qualifying amount of $250.00.
How can I track my order?
You can track your order on our Order Tracking page using your Order ID and billing email provided at checkout. You will also receive a tracking email once your item(s) are shipped)
What is your return and exchange policy?
Because our products are customized and printed for each order, returns or exchanges are not accepted unless there is a quality issue, defect, or error on our part (e.g., wrong product shipped). Custom items are usually considered final sale. Please contact our support team to discuss any concerns and review your options.
(Note: Specific returns/exchange details are not currently published on the site — for exact policy and eligibility, contact support.)
What if the item I receive is damaged, incorrect, or defective?
If you receive a damaged or incorrect item, contact us within 5 business days with your order number, photos of the issue, and a description of the problem. We will review and work with you on a replacement or solution.
How do I contact customer support?
You can reach us via the contact form on the Contact Us page or by emailing startingline@powerhouseapparel.ca for assistance with orders, custom locker rooms, and any returns/exchanges questions.